Privacy Policy

1. Overview

This Privacy Policy describes how ReadyDedis, LLC ("ReadyDedis," "we," "us," or "our") collects, uses, and protects information related to your use of VirtConsole software and our website at virtconsole.com (collectively, the "Service").

VirtConsole is self-hosted software that runs on your own infrastructure. This fundamental architecture means that the vast majority of your data never leaves your servers. We only collect the minimal information necessary for license management and software delivery.

2. Information We Collect

2.1 License Verification Data

The Software periodically contacts our servers to verify license validity and check for updates. During this process, we collect:

• License key and activation status
• Software version and installation date
• Number of hypervisors and virtual machines deployed
• Server hardware specifications (anonymized)
• Error logs and crash reports (if enabled)

2.2 Account Information

When you create an account or purchase a license, we collect:

• Name and email address
• Billing information (processed securely by our payment provider)
• Company name (if applicable)
• Support ticket communications

2.3 Website Analytics

When you visit virtconsole.com, we may collect standard web analytics data such as page views, referral sources, browser type, and approximate geographic location. This data is aggregated and not linked to individual identities.

3. Information We Do NOT Collect

Because VirtConsole is self-hosted on your infrastructure, we explicitly do NOT collect, access, or store:

• Your customer or end-user data
• Virtual machine contents, disk images, or snapshots
• Passwords, SSH keys, or authentication credentials stored in your installation
• Network traffic or firewall configurations
• Any data processed or stored by your virtual machines
• Confidential business information or proprietary data

4. How We Use Your Information

We use the information we collect for the following purposes:

• License Management: To validate your license, enforce license tier limits, and prevent unauthorized use
• Software Updates: To deliver updates, bug fixes, and security patches
• Technical Support: To assist with installation, configuration, and troubleshooting
• Product Improvement: To understand usage patterns (anonymized) and improve the Software
• Billing: To process payments and manage your subscription
• Communication: To send important notices about your license, security alerts, and product updates

5. Data Storage and Security

We implement industry-standard security measures to protect the limited data we collect, including:

• Encrypted data transmission (TLS/SSL) for all license verification communications
• Secure storage of account and billing information
• Access controls limiting employee access to customer data
• Regular security audits and monitoring

Your VirtConsole installation data remains on your own servers and is secured according to your own security policies and infrastructure.

6. Third-Party Services

We may use third-party services for:

• Payment Processing: Billing transactions are handled by secure third-party payment processors. We do not store your complete credit card information on our servers.
• Support: Our support ticketing system processes your communications when you contact us for help.
• Analytics: We may use web analytics tools to understand website traffic patterns.

These third parties are bound by their own privacy policies and are only provided the minimum information necessary to perform their services.

7. Cookies and Tracking

Our website (virtconsole.com) may use cookies for:

• Essential Cookies: Required for website functionality, such as session management and authentication on the client portal
• Analytics Cookies: Used to understand website usage patterns and improve our content
• Preference Cookies: To remember your preferences, such as dark/light theme selection

The VirtConsole software itself does not use cookies or tracking technologies beyond the license verification described in Section 2.1.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• License Data: Retained during the active license period and deleted upon request after license termination
• Billing Records: Retained as required by applicable tax and accounting laws
• Support Communications: Retained for reference and quality improvement

9. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Opt out of non-essential communications
• Data Portability: Request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the information provided in Section 12.

10. Children's Privacy

VirtConsole is enterprise software intended for business use. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that personal information from a child under 18 has been collected, we will delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this document
• Sending email notification to active license holders (for significant changes)

Your continued use of the Software after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: